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Safety and Security
  • Stay within the site to build up relationships over time, rather than giving out your phone number, personal email or instant messenger address. Get to know matches at your own pace.
  • Never send money to anyone you meet online. If someone asks you for money, block them and report their profile to our customer care team.
  • Always arrange dates in a public place with other people around. Tell friends or family where you’re going and when you’ll be back.
Frequently asked questions

Find out how to get Flash player so you can use match IM and Video Calling! Download the guide

Vista users: find out how to deactivate the protected mode. Download the guide

Please see FAQ pages to find the answer to your question.
Then if you still need help, contact Customer Care.

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