Discontinuing my subscription or membership
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When will I stop being billed? |
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When you resign, your billing stops immediately. You will not be billed from that day forward, unless you reinstate your Match.com subscription. |
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| Q. |
How do I reinstate my subscription? |
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Simply contact us, and we'll help you reinstate your subscription. |
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| Q. |
I subscribed to a 3-month package and have used only one month. If I resign, will I be refunded for the remaining two months? |
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No, Match.com does not pro-rate your subscription. If you resign after your first month, your subscription will remain active for the remainder of your initial term. During that time you'll be able to send email and chat instantly one-on-one with other members. |
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| Q. |
Will I still be able to send email to other members if I resign my subscription? |
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You will be able to send emails through the duration of your subscription. For example, if you subscribe for one month on February 1st and you resign on February 15th of the same year, you will be able to send email until March 1st. |
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| Q. |
If I resign, will I still be able to receive and respond to email? |
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Receiving email is free; you can receive responses even if you have never subscribed to Match.com. However, you must be a subscriber to respond to email or initiate a conversation with other Match.com members. |
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| Q. |
Can I still sign in if I resign my subscription? |
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Yes, of course. We welcome you to sign in even though you've resigned your Match.com subscription. |
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| Q. |
What happens to my profile if I resign? |
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When you resign your membership, we immediately hide your profile and photos from other members. Should you wish to reactivate your profile within 30 days, all you have to do is sign in and make your profile visible again.
When you resign only your subscription, your profile and photos remain visible until you decide to hide them. |
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| Q. |
If I resign, will my profile appear when other members search for matches? |
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When you resign your membership, we immediately hide your profile and photos from other members. When this happens, your profile will not appear in any searches. Should you wish to reactivate your profile within 30 days, all you have to do is sign in and make your profile visible again.
When you resign only your subscription, your profile and photos remain visible and appear in all applicable searches. |
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| Q. |
If I resign, will I still receive my Match.com by Mail mutual matches? |
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We will continue to send you mutual matches as long as you want — and as long as your profile remains active. If you no longer wish to receive Match.com by Mail, simply visit your email options and turn it off. |
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| Q. |
If I resign my subscription, will my profile still show up when users run searches? |
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Yes. If you resign only your subscription, your profile will appear as long as it is not hidden and members are conducting searches with criteria that match you. |
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| Q. |
How do I resign from Match.com? |
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To resign your membership or subscription, visit your account settings and select Resignation. |
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