Match.com - Find Singles at the World's Largest Online Dating Personals Service


Q.	I want to email someone – what do I do?

	A.	Once you've found someone you're interested in, click on Email him/her. If you are not yet a Match.com subscriber, you can choose from several subscriptions terms, depending on the length of time you want to subscribe to the Match.com Service. Once subscribed, you can email that special someone and email others that you think make a good match for you. Your Connections page helps you keep track of who you've sent an email to, who's responded, and who's waiting to hear back from you. By only allowing email communication between subscribers, we are able to create a more secure environment with like-minded people looking for relationships. Subscribe today to find who you're looking for.

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Q.	I want to see who has sent me an email – what do I do?

	A.	Subscribers can access emails by clicking the "Email" link. From that page, you will be able to access the email and profile of the person who sent you the email. To create a more secure environment and to try to ensure that those you're communicating with are as serious in their search as you are, we require both those sending emails and the recipients of those emails to be subscribed to Match.com. Subscribe today to start or continue a conversation.

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Q.	I'm not a subscriber yet. What can I do once I subscribe?

	A.	Subscribing to Match.com gives you access to many tools that will help you find the relationship you want and deserve. And we're continuously listening to our customers to provide them with a comprehensive set of tools to help them reach their goal. As a subscriber you can: receive and reply to emails from other Match.com subscribers send emails to Match.com members you are interested in keep track of all open connections in one place – including those you've sent a wink to remove members you're not interested in from your search results to make room other possibilities see who's looking at your profile Get started today! Subscribe.

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Q.	I'm a subscriber. Can I read email from subscribers while I'm signed into Match.com?

	A.	Yes! Simply go to MyMatch.com and you'll see how many double-blind emails you've sent and received within the last 30 days. Also, watch for the alert in the top right hand corner of each page. You'll be notified when you have new mail and can simply click on this and be taken directly to your new email.

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Q.	How long can I view email I have sent or received through Match.com as a subscriber?

	A.	We can only display the last 30 days' worth of emails you've sent, received, and deleted through Match.com at any time. However, emails older than 30 days may still be accessible through your regular email account and/or service provider.

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Q.	How can I organize my emails while viewing them?

	A.	Your Match.com double-blind emails fall into different categories: those you've received, sent, or deleted. When you open a new, unread email, you'll be able to reply to it, or delete it. Your replies appear in the Sent folder. If you delete an email and want to restore it, in the trash folder check the box next to that particular email and press the red Restore button.

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Q.	I can see that I have an attachment; how do I open it?

	A.	To view an attachment(s), click on it. You'll be taken to a page that tells you we've scanned it for viruses. If you have multiple attachments, you'll be able to download each one individually. If you cannot see the email with the attachment in your Inbox, try changing your Inbox settings, then forward a copy of the email to yourself.

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Q.	Can I save my emails?

	A.	All emails are retained for a maximum of 30 days on Match.com. Restoring emails from the trash folder will not stop them from being automatically deleted after 30 days. However, copies of your emails are sent to your personal inbox, where they can be accessed at any time. Also, you can print your emails as you view them to save a copy.

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Q.	Can I forward my email to a friend?

	A.	No. To preserve the anonymity of our members, we don't allow you to forward your onsite emails to anyone other than the personal email address with which you registered.

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Q.	My email is marked with a yellow/red flag. What does this mean?

	A.	Emails flagged yellow are scheduled for automatic deletion within seven days. Red emails will be deleted within the next 48 hours. Moving these emails to a different folder will not stop them from being removed permanently from your Match.com Inbox. You may retain a copy of these emails in your personal email inbox through your service provider instead.

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Q.	I can see that I have new emails when I'm signed into Match.com, but they're not in my regular inbox. What can I do to fix this?

	A.	You might not be getting all your Match.com email because your service provider has certain filters or "spam"-blocking software installed or due to technical errors. Delivery delays are also common. To make sure you never miss another important Match.com email, change your Inbox settings now.

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Q.	When I reply to or send emails through Match.com, will I be able to save a copy to my inbox at my personal email address?

	A.	Sure. When viewing a message, just click Forward to send a copy of a received email to yourself at your personal inbox. You'll receive a confirmation that shows you the email address where the email was sent; if that email address is incorrect, you may update it by clicking Account Settings in the top menu bar and then selecting Sign Up Info in the navigational menu. When sending an email, if you want a copy sent to your personal inbox, check the box that says "Send me a copy of this email to <your email address>" at the bottom of the email form.

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Q.	How can I block another member from emailing me or winking at me?

	A.	Visit the member's profile, and click the "Block from winks and emails" link below his or her photo. Then Click the Blue Block button

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Q.	Can I still contact a member who's on my blocked list?

	A.	Yes, you may email or wink at a member you've previously blocked. However, they cannot respond until you unblock them.

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Q.	I blocked someone, but want to receive communication from them again. How do I unblock someone?

	A.	Click on Account Settings and click on Blocking. Click on your list of blocked profiles and select the member you want to unblock. Click the Blue Unblock button.

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Didn't find what you were looking for? View another section below or contact us.

	Account Settings	MatchWords
	Anonymity / Privacy	Daily Matches
	Connections	Member Spotlight
	Discontinuing my subscription or membership	Profile
	Emails between members	Policies
	Emails from Match.com	Testimonials
		Reverse Match
	Favourites	Search
		Sign in
	Make Love Happen Guarantee	Sign up information
	Match International	Subscribing
	Match Mobile matchMobile	Winking
	Match.com by Mail	Winks: Saying "No, thanks"
	Miscellaneous	Who's viewed me search