Categories
Frequently asked questions
Categories
- Signing up
- Logging in and user details
- Purchasing subscriptions and extras
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Payment and subscription management
- Subscription renewal
- Update my bank details
- Stop my subscription
- Cancel and suspend my profile
- Right of withdrawal and reimbursement
- Questions about payments
- Questions about subscriptions
- Questions about Select, Connect, Boost and Incognito mode
- Unwanted debits
- No access to paid services
- Payment errors
- I have more than one account
- I never signed up to this website
- Profile and account management
- Searching and being found
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Contacting members
- Emails
- Can I give my contact details to other members?
- How do I report an inappropriate or suspicious email to the moderation team?
- What should I do if I can't read or send emails even though I have a subscription?
- How do I delete a message?
- Where can I see my conversation history?
- How do I send and read messages?
- I do not have a subscription, how do I contact members?
- How can I allow a member without a subscription to message me?
- Has my inbox changed?
- How do invitations work?
- My messages have disappeared
- I haven't had any reply to my messages
- Find a member
- Views
- Likes
- Hide or blacklist a profile
- Contact filter
- Exchanging contact details
- Events and get-togethers
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Security and moderation
- Security and profile quality on the website
- My profile has been closed
- I have received a warning
- Exchanging contact details
- Report a false / suspicious profile
- Complain about a member's behaviour
- Hacked profile or account
- I cannot find a profile or message
- I cannot access my profile
- Fraudulent use of my bank details
- I never signed up to this website
- Cyber-bullying
- Contact us