Question 1

Can I give my contact details to other members?

Accepted Answer

Of course! If someone is giving you all the feels and you want to meet up, it’s time to swap phone numbers and email addresses.

Just don’t share your personal details too early on, and never let yourself be pressured into giving personal information to anyone you don’t know and trust: if someone asks for your details straight away, politely decline. If they’re interested, they’ll know you’re worth the wait.

Question 2

How do I report an inappropriate or suspicious email to the moderation team?

Accepted Answer

At Match, we think dating should always be fun. And if it isn’t, we want to help. If any Match message makes you feel uncomfortable or annoyed, report it straight away: it’s easy.

Just click the three dots at the top of the message and then ‘Report this person’. All reports are, of course, confidential – they won’t know the report came from you.

You can also report a profile. Click on the three dots to the right and then ‘Report this profile’. Again, this is just between us. We won’t be able to tell you what action we take for confidentiality reasons, but we are committed to acting fairly and promptly to protect our singles.

Question 3

What should I do if I can't read or send emails even though I have a subscription?

Accepted Answer

Oh no! You should be able to send and receive messages as soon as you take out a subscription. But don’t panic: let’s take a look at why and how messages can go wrong:

Our system hasn’t registered your subscription. Try logging out and logging back in.
You’re logged into the wrong account. Try logging into the subscribed account. Don’t forget to delete the other account to avoid confusion.
Your subscription was registered to our sister site Affiny. If you think this is the case and you want to move your Affiny account to Match (or the other way round), get in touch with Customer Care. They’re always happy to help.

If you can’t fix the problem by yourself, please contact our Customer Care team: they’ll be happy to help you get back in the loop.

Question 4

How do I delete a message?

Accepted Answer

Was it something they said? Whatever the reason you want to delete a conversation, it’s easy to do. Just click on the three dots at the top of the conversation and choose ‘Delete this conversation’ and that’s it - gone!

If you want to delete several conversations at once just click the bin icon at the top of ‘My conversations’ and delete away. Instant therapy!

Question 5

Where can I see my conversation history?

Accepted Answer

If you want to relive a conversation and see what it was that made you smile, frown or go weak at the knees, just click 'Messages' on the menu bar. Click the username of the person you shared that moment with, and you can scroll up to the top to see how the magic unfolded. Just keep in mind that messages are deleted after exactly 12 months.

Question 6

How do I send and read messages?

Accepted Answer

Okay. You’ve checked out their profile and you like what you see. Yay! It’s time to send them a message and get the ball rolling! Just click on the blue speech bubble in their mini-profile in the search results or at the top of their profile. Go on - don’t be shy!

To read your messages, just click ‘Messages’ at the top of any Match page.

You usually need a subscription to read or send messages. Without one, you can still communicate freely with singles who have chosen the Connect upgrade. But remember – a subscription unlocks the full Match experience and makes it easier for you to find someone special.

Question 7

I do not have a subscription, how do I contact members?

Accepted Answer

Okay. You’ve checked out their profile and you like what you see. Yay! It’s time to send them a message and get the ball rolling! Just Click on the blue speech bubble in their mini-profile in the search results or at the top of their profile. Go on - don’t be shy!

To read your messages, just click ‘Messages’ at the top of any Match page.

You usually need a subscription to read or send messages, but you can communicate freely with singles who have chosen the Connect upgrade even if you don’t have a subscription. But remember – a subscription unlocks the full Match experience and makes it easier for you to find someone special.