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I have a current subscription. How can I unsubscribe and delete my profile?

Before you unsubscribe, you will need to cancel the automatic renewal of your subscription via the "My account settings" section.

To do this, hover your mouse over your screen name in the top right-hand corner of any page of the website. Once you are on the page, click:

  • "Manage my subscription",
  • "Manage my subscription online",
  • then "Cancel my subscription".

We need to receive your subscription cancellation 48 hours before your subscription ends to be able to process it.

How can I delete my account?

  • Go into "My accounts settings",
  • Click "To suspend your profile, click here" at the bottom of the page,
  • At the bottom of the following page, "To delete your account and all your information permanently, click here".

You will lose access to your account and your profile will disappear from the website within 24 hours. If you wish to keep your account and be able to access your information at any time, you can opt to suspend your profile rather than deleting it.

If you have met someone special on the website, tell other members your story in the "Success Stories" section!

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