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I'm having difficulty taking out a subscription. What should I do?

You’ve poured a glass of something nice, you’ve settled down ready to discover someone awesome on Match and… you can't subscribe!

First, double check you have entered all your card details correctly – it’s easy to make a mistake, especially on the long number.

If your payment still won’t go through, it is possible your bank has refused it, or that your card is not on the list of payment methods accepted by Match: VISA, MasterCard, American Express and PayPal.

If you don't know why your payment has not been accepted, please try again using another card. If you still have problems, try calling our Customer Care team and they’ll help you find a solution.

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