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I've just created my account. Why can't I access my profile?

Oh no! You can’t log into your shiny new Match account! Don’t worry - we’ll sort it out for you.

As soon as you registered, we sent you an email asking you to confirm your email and activate your account. First, check you have received that mail – and if you can’t find it, look in your spam folder.

If you can’t see it, there are two explanations; either you haven’t yet completed the registration process, or you made a mistake in your email address. Either way, please start again.

If you still can’t log in, check your email inbox and spam folder for a message saying your profile has been closed. If it has, follow the instructions in the mail.

If you can’t sort it out yourself, please contact Customer Care. They’ll be happy to help.

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