Question 1

What is the best way to plan my first date with a member?

Accepted Answer

OK, it’s getting serious: you’ve been chatting with someone and you’re getting on well. Maybe it’s time to think about meeting up and seeing if that online chemistry works in real life. Everyone here at Match is rooting for you!

But before you do, here are a few tips to help make sure you stay safe and have fun on that all-important first date.

Be safe Arrange to meet in a public place like a café or pub – and don’t give them your address just yet. Take your time to get to know each other first!
Take your time Get to know your date at your own pace. Meet for a drink first rather than a dinner: that way you can end the date quickly if you’re not comfortable or you just don’t click. You can always try something more original next time, or grab a bite to eat if things are going well.
Dress to please you It’s nice to look your best, but always be yourself. But don’t go overboard: choose something comfortable and subtle that reflects who you are.
Be spontaneous Don’t overthink what you’re going to say. You already know some of the things you have in common, so focus on those to start with.
Be relaxed It’s natural to be nervous on a first date: remember your date is probably feeling the same way! If you get on, the nerves will soon disappear.

Need more advice? Why not ask Lara – our dating coach. She has tons of useful dating tips!

Question 2

What precautions should I take on the site?

Accepted Answer

The singles on Match are mostly people looking to have fun as they look for someone special. But like any online environment, it pays to stay safe.

Our ‘Advice’ section has lots of information and tips, but here are a few golden rules:

Don’t give out personal data on your profile, and don’t share it too quickly
Don’t agree to meet in person until you’re ready, and make sure your first date is somewhere public
If you meet someone you’re interested in, take things at your own pace. Never be pressured into doing something or revealing something that makes you uncomfortable
Always remember that someone you meet online might not be who they say they are.

Our Moderation team is ready to intervene if anything a single says or does makes you uncomfortable, and have the power to permanently remove anyone from Match if necessary. They act completely confidentially, so anything you report is just between you and them.

You can contact the moderators by clicking ‘Report this profile' on any profile or in the messaging window.

But remember - bad experiences are few and far between on Match - We are here to back you up and hope you have a lot of fun as you search for that special someone!

Question 3

How can I protect my profile?

Accepted Answer

We do our best to make sure Match is a safe, fun environment. But here are some tips to help you keep your account secure and your personal information safe just in case:

Choose a stronger password. The longer the better, with a mixture of small and capital letters, numbers and special characters. Just make sure you can remember it!
Always log out of Match if you have accessed your account from a shared computer.
Never share or forward Match email alerts with anyone else - they contain personal information.

If you follow these easy tips you’re all set to have a safe, fun journey towards finding your special someone.

Question 4

How can I contact the moderation team?

Accepted Answer

If you see or receive something on Match you think we ought to know about, don’t hesitate to let our moderators know: they’re here to keep you safe and happy.

You can make a report by selecting ‘Report this profile’. Just click the three-dots at the top-right of a profile or conversation window. We’ll get right on it.

If someone's behaviour goes against our code of conduct, our moderators will take the appropriate measures. Whatever it takes to keep Match fun and safe for everyone.

Question 5

What does the moderation service do?

Accepted Answer

The moderation team are the heroes who keep Match safe and friendly for everyone. They carefully check content on the site to ensure all the profiles and pictures are appropriate and do not breach our Terms and Conditions.

They will also intervene if a single converses in an inappropriate way, and have the power to permanently remove people from Match.

Question 6

How can I be sure that the profiles on the site are genuine?

Accepted Answer

Our moderation team work hard to ensure that Match is a safe and friendly place to visit. Every profile and photo are checked by the team to make sure they’re real.

Another good tip is that profiles which are complete and regularly updated usually belong to someone serious about finding love. After all, why would you go on a date with someone who doesn’t make an effort?

If you ever think a profile doesn’t look right, it’s easy to report it to the moderators. Just click on the 'Report this profile' link which can be found at the foot of every profile and follow the instructions. All reports (and the actions we take) are entirely confidential.

Question 7

How are my exchanges with other members processed by Match?

Accepted Answer

Keeping you safe is and will always be a top priority. We use automated tools to scan interactions like messages and video calls solely for indications of harmful or illegal behaviour.

Our trained agents may review interactions that are flagged by our automated tools or in response to a user report. We may use these examples to train our technology to improve our ability to find and remove similar content.