Categories
Frequently asked questions
Categories
- Signing up
- Logging in and user details
- Purchasing subscriptions and extras
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Payment and subscription management
- Subscription renewal
- Update my bank details
- Stop my subscription
- Cancel and suspend my profile
- Right of withdrawal and reimbursement
- Questions about payments
- Questions about subscriptions
- Questions about Select, Connect, Boost and Incognito mode
- Unwanted debits
- No access to paid services
- Payment errors
- I have more than one account
- I never signed up to this website
- Profile and account management
- Searching and being found
- Contacting members
- Events and get-togethers
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Security and moderation
- Security and profile quality on the website
- What is the best way to plan my first date with a member?
- What precautions should I take on the site?
- How can I protect my profile?
- How can I contact the moderation team?
- What does the moderation service do?
- How are my exchanges with other members processed by Match?
- How can I be sure that the profiles on the site are genuine?
- Does Match use automated individual decision-making and profiling?
- What is the vaccination badge?
- My profile has been closed
- I have received a warning
- Exchanging contact details
- Report a false / suspicious profile
- Complain about a member's behaviour
- Hacked profile or account
- I cannot find a profile or message
- I cannot access my profile
- Fraudulent use of my bank details
- I never signed up to this website
- Cyber-bullying
- Contact us