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What should I do if my bank card has been used to make a payment?

  1. If you are a Match customer, please check your payments history to check if your payments are part of a subscription you started. If they are definitely not from you, then notify your bank immediately.

Next, contact Customer Care:

Phone: 020 38 68 56 28, from Monday to Friday, 9am to 5pm

Email: customercare@help.match.co.uk

We’ll be able to locate the profile and may need to close it down if the payment was unauthorised. We’ll then help you get up and running again; just create a new profile using a different email address and contact us - you’ll need the screen name from your old account and your new customer number (find it in ‘My account settings’). That will let us close your old account and transfer any existing subscription time to the new one.

  1. If you are not a Match customer, please contact your bank immediately. They will block your card. You should also ask them about arranging a refund.

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