Your personal data is handled in the strictest confidence (email address, telephone number & real identity)
At match.com, user safety is a priority. We understand that meeting someone for the first time whether online, through an acquaintance or on an outing is intriguing and exciting. However, your safety is very important: because you are in control of your Match experience, there are certain safety steps that you should follow while dating – both online and offline.
We ask you to read the tips and information below, and strongly urge you to follow these guidelines in the interest of your personal safety and well-being. Remember, that you are always the best judge of your safety and these guidelines are not intended to be a substitute for your own judgment.
Never respond to any request to send money, especially overseas or by bank transfer, and report it to us immediately – even if the person claims to be in an emergency. Sending money is like sending cash: the sender has no protections against loss and it’s nearly impossible to reverse the transaction or trace the money. For more information, click on the link below to Action Fraud’s advice on how to avoid online romance scams http://www.actionfraud.police.uk/fraud-az-romance-scams.
Never give personal information, such as: your national insurance number, credit card number or bank information, or your work or home address to people you don’t know or haven’t met in person.
Note: Match will never send you an email asking for your username and password information. Any such communications should be reported immediately.
Until you have met someone in person, keep all communication within the Match platform. Scammers will try to move conversations with you to personal messaging, email and phone services. This is how most offences happen, because our moderators can no longer monitor their activity.
You can block and report concerns about any suspicious user anonymously from their profile page or messaging window.
Meeting someone new in person is exciting, but always take precautions and follow these guidelines to help you stay safe.
Match welcomes everyone and empowers our community of users to create and cultivate relationships. An important aspect of any healthy relationship though – whether formed on Match or otherwise – is ensuring proper sexual health and safety. And as an essential member of the Match community it is your responsibility to make sure you do the following, if you choose to engage in sexual activity.
In the case that something has happened, immediately call 999. Emergency situations include a recent threat of violence or sexual violence, recent act of violence or sexual violence or if your health or someone else’s is in danger.
If something has happened and you’re in need of help, support or advice pertaining to physical or sexual assault, please call the below helplines.
The Survivors Trust
0808 801 0818 I http://thesurvivorstrust.org/
Monday – Thursday, 10am – 9pm
Friday, 10am – 6pm
116 123 I www.samaritans.org
Family Planning Association and National Sexual Health Helpline
0300 123 7123 I www.fpa.org.uk | www.nhs.uk/oneyou/sexual-health#GQg7jL3q2A3Sm3BX.97
Monday – Friday, 9am – 8pm
National Domestic Violence Helpline 0808 2000 247 www.nationaldomesticviolencehelpline.org.uk Open 24/7
Additionally, please also report any incidents of a serious nature or suspicious profiles to Match on 020 305 96 494, or by email.
Match works closely with the Online Dating Association (ODA) to promote safe practice by its members and raise safety awareness. You can find the ODA Date Safe guidance for consumers here. This provides further helpful tips on how to keep online dating an enjoyable, safe and fun experience.