Match has always been committed to providing singles with the safest, most enjoyable experience.
Cyberbullying remains a sensitive topic for everyone, especially people using online dating services. That’s why Match is equipping singles with new tools to prevent and detect online harassment.
How to recognise cyberbullying
At Match, we say cyberbullying is when a person sends messages repeatedly to the same person despite not getting a response.
These messages can undermine people’s happiness, dignity and mental health through their repetitive nature and the use of insulting, discriminatory and defamatory content, or sexual nature without mutual consent.
Customer Care, Moderation and Security working for our singles
Match supports singles throughout their dating journey with whatever they need. If they encounter cyberbullying, singles can count on us to be:
- Available 7 days a week by email
- Responsive: each profile report is dealt with as quickly as possible.
- Experienced: award-winning Customer Service.
Coach Lara helps with preventing and detecting cyberbullying
Match uses artificial intelligence to protect singles.
Lara reminds singles of our rules for good conduct:
Rule 1. Wait for the other person to respond, or not if they choose.
Rule 2. Replying once is fine, twice is fine, three times is too much.
Rule 3. Respect the other person: don’t use insulting or denigrating words or send unsolicited inappropriate photos.
Our virtual coach Lara will intervene if a user sends too many messages to the same person and receives no response.
Lara makes sure everything is fine and, if necessary, explains what to do (report/block) and how to put an end to the situation.
Singles can take action against cyberbullying
At Match, singles have access to resources and tools to help them detect and protect themselves against cyberbullying:
- The Community Rules and Trust Charter, which they can consult at any time via the site or the app.
- Report a profile from their mailbox to alert the moderation service.
- Block a profile so a person can no longer contact them.