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Why do I receive an error message when I try to log in?

You’ll get this message when either the email address or password you enter doesn’t match our records.

The most likely explanation is the simplest: you made a typing error. Try entering your details again, and don’t forget your password might contain capitals, numbers or special characters. And last, check your Caps Lock isn’t on (we’ve all done this).

If you still can’t log in, you can change your password by clicking ‘login’ then ‘forgot your password?’. Enter the email address linked to your Match account and click OK. We’ll send you an email to reset your password.

If you don’t see an email from us in your inbox within a few minutes, check your spam folder. If it still doesn’t arrive, try using another email address.

If you can’t sort it out yourself, please contact Customer Care. They’ll be happy to help.

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