I have a subscription. Why can't I read or reply to messages?
You are not getting any replies to your messages
If your messages have been sent, there are several reasons someone may not respond:
- Members have not logged in and so have not seen your message.
- They don’t have a subscription, which is necessary to read and reply.
- They read your message, but they don’t want to reply. Please remember this is their choice and move on. There are always new people to discover on Match.
- To maximize your chances of getting a reply, don’t forget to complete your profile.
You have a subscription but can’t read or send emails
As soon as you take out a subscription, you should be able to send and read messages. There are four possible causes if this isn’t working as it should:
- Your subscription has not been recognised by our system➔ simply disconnect and reconnect.
- Your payment method is no longer valid. Your subscription has expired but has not been renewed because your payment method is not up to date.
- Your subscription was taken out on another profile. You may have created several profiles and you are connecting on a profile without a subscription-. (We kindly remind you that having several profiles is forbidden.)
- Your subscription was taken out on one of our other services, OurTime and not on Match.