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Categories Frequently asked questions
Frequently asked questions

I haven't received a confirmation email. Where can I find information about my Subscription?

If you have not received an email, here's what to do:

  1. First, check that the email has not landed in your spam folder.
  2. Go on My account settings section (site or app) and check if your subscription is listed.
  3. If you don't find your subscription, it means that your payment hasn't gone through
    Please try again.
    If you are using a computer click here.
    If you are using mobile click here.

When does my subscription expire?

  • You can find information about your subscription in:
    • From a computer: My account settings >Manage my Subscription.
    • From Mobile and App: Me section > ⚙️
  • Here, you can also cancel your automatic renewal and view your purchase history.
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