If you receive a message that crosses boundaries, threatens your safety, or negatively impacts your well-being, it's crucial to take action. Here's what you can do to address the situation and protect yourself from harmful interactions on our platform.
At Match, we are committed to fostering a safe and respectful environment for all our users. We have a zero-tolerance policy towards harmful behaviors, offensive remarks, and insults. If you receive a message that you feel crosses the line, please don’t hesitate to flag it to us immediately. Our dedicated team is here to support you and take appropriate action to address the issue.
It’s important to remember that you are not alone in dealing with abusive messages. We understand that receiving such messages can be distressing and can negatively impact your online dating experience. That’s why we have implemented robust systems and trained our teams to handle these situations with the utmost care and urgency.
What type of messages should you report?
If you encounter excessive messaging that constitutes harassment or receive spam or external links that make you uncomfortable, these should also be reported.
When you submit a report, you can trust that it will be handled with complete confidentiality. All reports are anonymous, so the person reported will not know that it came from you. Our dedicated teams are trained to process each report received as quickly and seriously as possible, ensuring that appropriate actions are taken to address the situation.
At Match, we are committed to providing you with a peaceful and enjoyable dating experience. We will not tolerate any aggressive, belittling, or manipulative behavior from another user towards you. Your safety and well-being are our top priorities, and we will do everything in our power to maintain a positive and secure environment for all our users.
If you want to learn more about what happens once an account or message is reported, please check out this link. And remember, if you ever need assistance or support, don’t hesitate to reach out to us. We are here for you every step of the way.
Are you confronted with an embarrassing situation, a harmful attitude, or simply in need of advice? Our guides are here for you.